How to Fix PS4 Error Code CE-33984-7

Some users are encountering the Error Code CE-33984-7 when attempting to connect their console to the PlayStation Network. This error typically occurs after the fetching of the IP address fails.

Fixing the PS4 Error Code CE-33984-7

After investigating this issue, it turns out that several different causes might cause this particular error. Here’s a short list of situations that are known to cause the apparition of the CE-33984-7 error code:

  • PSN Server issue – The first thing you should do when troubleshooting this particular issue is to make sure you’re not actually dealing with a server issue. When the PSN server is down, your account might be unable to validate your digital purchase and trigger this error code instead.
  • Router TCP / IP inconsistency – As some affected users have reported, this problem can also occur due to a network inconsistency brought about by an issue with your router. In this case, you should be able to fix the problem either by rebooting your router or by resetting it the current router configuration.
  • The console is not set as primary – In case you’re only seeing this error while attempting to access one of your digital purchases, you might be able to fix this problem simply by activating your console as the primary device. This potential fix was reported to be effective by several different users who were dealing with this problem.
  • Console firmware inconsistency – There’s also a fairly common inconsistency that you might be dealing with brought about by corrupted data (typically occurs after an unexpected shutdown or after a bad update). To resolve this problem, you should go for a power cycling procedure.
  • Outdated router software – If you’re using an older router, this problem can also occur due to a severely outdated firmware that is incapable of maintaining a stable internet connection with your PS4. In this case, you should update the firmware to the latest version (either by yourself or by utilizing the services of a certified technician).
  • Automatic Connection setup assigns the wrong values – As some affected users have reported, this problem can also surface in instances where the automatic setup on your PS4 assigns an unreliable DNS. To make sure that doesn’t happen, you can set up the connection manually and ensuring that you assign the DNS values provided by Google.

Method 1: Checking the status of PSN

Before you try any of the other fixes below, you should start by ensuring that the problem is not widespread. You may be seeing the CE-33984-7 error due to a timed-out connection during the PSN sign-in process caused by a server problem.

If you suspect this scenario might be applicable, you can determine if this is true by checking the PSN Service Status Page. Visit this link and see whether the status page is currently displaying a problem with Account Management or PlayStation Store.

Verifying the Status Page of the platform where you’re playing the game

Note: If the PSN Status page is revealing a server problem that might be affecting your connection to the PSN network, the issue is entirely beyond your control. All you can do in this case is waiting for the issue to be resolved by Sony and check this status page regularly.

In case the investigation you just performed didn’t reveal any underlying server problems, move down to the next method below.

Method 2: Restarting or Rebooting your Local Network

If you previously made sure that the problem is not caused by a server issue, the next item you should investigate is your router. Some users that were also encountering the CE-33984-7 error have reported that the issue was resolved after they rebooted or reset the local network connection via their router.

This method will end up fixing the majority of network inconsistencies that are preventing you from connecting to the PSN network.

Keep in mind that this problem is documented to be much more common with low-tier router equipment that is forced to work with a limited bandwidth (especially when multiple devices are connected at the same time).

If this scenario seems like it could be applicable, start by disconnecting every non-essential device connected to your router. Then, follow one of the two sub-guides below to either restart or reset your network equipment.

A. Restarting your router

If you’re dealing with a common network inconsistency, a quick router restart should be enough to fix the majority of TCP / IP inconsistencies caused by temporary data. This operation was confirmed to work by several PS4 users that were previously dealing with the CE-33984-7 error.

To go for a router restart, take a look at the rear of your router and press the On-Off button once to cut off power. Next, press the power button once to cut off power to your router before physically disconnecting the power cable.

Rebooting Router

Note: After you press the power button, physically disconnect the power cable and wait for a full minute to ensure that the power capacitors are completely drained.

Next, press the power button once again to re-establish the network connection and see if the problem has been resolved.

If the same error code (CE-33984-7) is still appearing while attempting to connect to the PSN Network, go for a router reset.

B. Resetting your router

If the simple router restart wasn’t effective in your case, it’s a sign that you’re dealing with a more serious network inconsistency that you might only be able to fix by a network reset.

This operation has a high chance of fixing the problem, but it will revert your router to its factory state. This means that any custom settings you have established since then will be lost – this includes whitelisted/blocked items, forwarded ports, and any other setting modified from your router settings.

Note: If you connect through PPPoE, going for a router reset also means that your router will ‘forget’ the login credentials. If this scenario it’s applicable, be prepared with the login page from your ISP so you’ll be able to restore Internet access once this operation is complete.

To initiate a router reset, press and hold on the reset button on the back of your router for 10 seconds or until you see all the front LEDs flashing at the same time.

reset

The reset button for the router

Note: Most manufacturers will construct the reset button built-in to prevent accidental presses. So to access it, you’ll likely a sharp object like a small screwdriver, a toothpick, or a needle to press and hold it long enough for the reset to be initiated.

Once the reset procedure is complete, reinsert your ISP credentials (if you’re using PPPoE) to re-establish the Internet connection, then attempt to connect to PSN again to see if the CE-33984-7 error has been fixed.

In case the same problem is persisting, move down to the next potential fix below.

Method 3: Activate Console as primary

Some users that were also encountering this problem have confirmed that they were able to fix the problem by activating their account as primary on their console. This fix is mostly reported to be effective in instances where the CE-33984-7 error occurs when attempting to access digitally purchased media.

Several affected users encountering the same problem have reported that the error code stopped appearing after they accessed the Settings menu of the console and activated their console as their primary PS4 from the Account Management settings.

If you’re unsure on how to do this, follow the instructions below to resolve the CE-33984-7 error code by setting your console as the primary PS4:

  1. From the main dashboard of your PS4, access the Settings tab using the horizontal menu at the top. Accessing the Settings menu on PS4
  2. Once you’re inside the Settings menu, go ahead and access the Account Management menu. Accessing the Account Management settings menu
  3. Once you’re inside the Account Management menu, access the Activate as Your Primary PS4 menu, then choose Activate at the confirmation prompt to initiate the procedure. Activate as your Primary PS4

In case the same CE-33984-7 error code is still occurring, move down to the next method below.

Method 4: Power-cycling your console

According to some affected users, this problem can also occur if you’re dealing with a fairly common inconsistency brought about by some type of corrupted temporary data that was brought about after an unexpected system interruption or a bad update.

In this case, initiating a power cycling procedure should allow you to get around the CE-33984-7 error code. This was confirmed to be effective by several affected users.

To go forward with this procedure, follow the instructions below to initiate a power-cycling procedure:

  1. Ensure that your console is turned on (and not in hibernation mode).
  2. While the console is idle (in whichever screen), press and hold on the power button (on your console) and keep it pressed until you hear 2 beeps and the back fans turning off (typically happens after 10 seconds or so). Power cycling Ps4
  3. After yous PS4 console is turned off, go ahead and remove the power cable from the power outlet and wait for a full minute or so in order to ensure that the power capacitors are completely drained.
  4. Once you’ve ensured that the power capacitors are drained, boot up your console normally and wait for the next startup to complete.
  5. Attempt to connect to the Playstation Network once again and see if the issue is now resolved.

In case you still end up seeing the same CE-33984-7 error code, move down to the next potential fix below.

Method 5: Update Router firmware

As some affected users have reported, this particular error code can also occur when your router is forced to work with severely outdated firmware. This is much more likely if you’re experiencing other issues on different devices.

If this scenario is applicable, you should be able to fix the problem by updating your router firmware to the latest version available. However, keep in mind that the exact instructions on getting this done are dependent on the type of router that you’re using.

Updating the router’s firmware

Note: In case you’re not comfortable with updating the firmware of your router, it’s best to contact a certified technician to perform this operation for you instead.

Keep in mind that each router manufacturer has its own means of allowing end-users to update their firmware version on their network devices. However, most of them will use proprietary tools, with only a few of them recommending the manual approach.

Here’s a list of official documentation that will walk you through the process of updating the router firmware with most manufacturers:

Note: If your router manufacturer is not on this list, search online for specific steps on updating the firmware.

If this scenario is not applicable or you already tried this without success, move down to the next potential fix.

Method 6: Setting up the connection Manually

If none of the potential fixes above have worked for you, the final approach you can try before calling it quits is to set up the Internet connection manually. This will be effective in those situations where the automatic approach ends up using values that render the connection with the Playstation Network unstable.

To set up your Internet connection manually, follow the instructions below:

  1. On the main dashboard of your PS4 console, flick the left-hand joystick upwards to access the horizontal menu, then navigate to the right until you find the Settings menu. Next, with the Settings icon selected, press the X button to access it. Accessing the Settings menu on PS4
  2. Inside the Settings menu, scroll down through the list of items and access the Network menu. Network Settings in PS4 consoleNetwork Settings – PS4
  3. Once you’re inside the Network menu, go ahead and access the Set Up Internet Connection.

How to fix CE-33984-7 PS4 error — Error Solutions

CE-33984-7 PS4 error is an error that usually occurs when the connection test times out while trying to obtain the IP address.

How can you fix CE-33984-7 PS4 error?

Some of the solutions to this error include:

  • Setting your IP address to manual
  • Testing your ethernet connection

Please see our in-depth walk-through solutions below.

Solution 1. Set IP address to Manual

“CE-33984-7 PS4 error” may occur when your PS4 has a static IP address. The IP address set to your PS4 could be in use, that is why your PS4 could not obtain an IP from the modem router. Please set it to automatic or set it Manual then increment the last three digits of the IP address. You could also assign an IP address for your PS4 using the router, see this YouTube video here on how to.

  1. Go to Settings.
  2. Go to Network.
  3. Go to Set Up Internet Connection.
  4. Select form WiFi or LAN Cable whichever you are using.
  5. Select Custom.
  6. For the IP address select Manual or Automatic.
    If Manual increment the last 3 digits.
    Input IP, subnet, and gateway, that you have copied.
  7. If you do not have a DNS server, use Google Public DNS
    Primary DNS: 8.8.8.8
    Secondary DNS: 8.8.4.4
  8. For the MTU setting select automatic.
  9. Proxy server select Do not use.
  10. Then, test your connection.

Solution 2. Test Ethernet connection

“CE-33984-7 PS4 error” may also appear when your PS4 ethernet has a problem communicating with the modem router. Test your connection, by using the guide below.

  1. Connect using your WiFi. If you could connect to the modem, this indicates the ethernet has a problem.
  2. Reconnect your ethernet cable to your PS4 LAN port and reconnect the ethernet to the modem router starting from the LAN port number 1 then increment when it does not connect. It is possible that the Lan ports could be disabled or faulty.
  3. Call your ISP, your modem LAN port 2 and up might be disabled. Some ISP disabled it via firmware update with the customer knowing.
  4. Change your ethernet cable. It is also possible that your cable is damaged.
  5. Check modem or router configuration if your PS4 Ethernet MAC address is set to static or your Ethernet MAC address is block.
  6. Go to safe mode and do a Rebuild Database, then test.
  7. If step 5 failed, go into Safe mode Initialize your PS4.

If all steps fail, please send your PS4 to the service center to check your LAN port if it is for repair.

Solution 3. Test WiFi Connection

“CE-33984-7 PS4 error” may also appear when your PS4 WiFi signal emitted by the modem or router is weak. Test your connection, by using the guide below.

  1. Connect using ethernet/wired. If you could connect to the modem, this indicates the WiFi has a problem.
  2. Place the PS4 where WiFi signal is strong.
  3. If a modem is far from the console, add a new access point (router) or a WiFi repeater to extend the WiFi signal.

Unexpectedly PlayStation network ran down: Connectivity Issues, Game Play Error Hit PS4 Servers

The web-based gaming administration for the PlayStation is right now down and not working for some players. Reports from numerous gamers are recommending that the PlayStation Network (PSN) is by and by having a login and sign-in issues.

PlayStation Network serves the online commercial center (PlayStation Store), top rate membership transporter for most gaming and social highlights (PlayStation Plus), film gushing, rentals and buys (PlayStation Video), music spilling (PlayStation Music, fueled through Spotify) and a cloud gaming supplier (PlayStation Now).

PSN is to be sure of hitting clients with the glitch over the world. Be that as it may, most revealed cases were in Europe and the United States.

A few PlayStation players have taken the course of Twitter to communicate their interests on the progressing blackout and issues.

The PSN is down today for some PS4 gamers attempting to utilize center multiplayer capacities.

Reports demonstrate that sign in blunders are happening, leaving PlayStation Network clients unfit to mess around and utilize different highlights.

The authority PSN site affirms issues are influencing the PlayStation Network this evening, remembering for PS4, PS Vita, and PS3 stages.

Fortunately, PlayStation has hailed the issue and have affirmed that they are attempting to get things back on the web.

As indicated by PlayStation Support, all the accompanying mistake codes have the equivalent investigating approach: CE-32889-0, CE-41489-6, CE-32889-0, CE-33983-6, CE-33984-7, CE-33985-8, CE-33986-9, CE-33987-0, CE-33988-1, CE-33989-2, CE-33990-4, CE-33991-5, CE-33743-0, CE-33945-4, NP-31950-8, NP-39226-2, CE-41489-6, C-82E10193, NP-31950. Greatest cases or mistake has been found in PS4 with correlation with different systems.

The most effective method to fix the system

Stage 1: PSN may be briefly inaccessible or under support.

Stage 2: Perform an Internet association test going to Settings> Network> Test Internet Connection to affirm you may attach with the network.

Stage 3: If you’re in any case incapable of associating, have a go at resetting your nearby system association by controlling off your modem and switch and holding up five minutes before turning it again on.

Как восстановить доступ к PSN при ошибке CE-33984-7 на PlayStation 4?

Ошибка CE-33984-7 на PlayStation 4 появляется исключительно при подключении к интернету через Wi-Fi-роутер. Наиболее вероятной причиной ошибки является именно маршрутизатор. В нём могут быть установлены неправильные настройки: фильтрация по MAC-адресу, проблемный DNS-сервер.

Причины ошибки CE-33984-7

Среди самых частых причин сбоя:

  • временный сбой в роутере;
  • устаревшая версия прошивки, которая не поддерживает отдельные функции;
  • пользователь ранее установил блокировку по MAC-адресу;
  • используется нестабильный DNS-сервер;
  • низкое качество сигнала;
  • недоступен сервер PlayStation Network;
  • неправильно установлено значение MTU.

Каждый из перечисленных сбоев поддаётся устранению.

Способы устранения ошибки CE-33984-7

Дальше рассмотрен пошаговый алгоритм борьбы с ошибкой:

  1. Проверка доступности серверов PSN. Нужно перейти на сайт проверки статуса серверов . Если сейчас выполняют технические работы, следует подождать до их завершения.
  2. Перезагрузить роутер. На обратной стороне всех Wi-Fi-маршрутизаторов есть специальная кнопка для перезапуска. Чтобы начать процесс перезагрузки, следует удерживать кнопку около 10 секунд.
  3. Прошивка роутера. Перепрошить маршрутизатор несложно, достаточно скачать файл прошивки с официального сайта производителя. Дальше нужно перейти в админ панель роутера (адрес для ввода в браузере написан снизу корпуса). Стандартный логин и пароль – admin. Дальше нужно перейти в раздел «Системные инструменты», выбрать «Обновление встроенного ПО». На этой странице следует указать путь к загруженному файлу. Способ перепрошивки может отличаться для разных моделей и производителей.
  4. Улучшить качество сигнала роутера. Простейший способ достичь хорошего сигнала – сблизить устройства между собой. Чтобы не появлялась ошибка CE-33984-7, нужно иметь уровень сигнала от 75%. Между приставкой и роутером не должны находиться физические препятствия.
  5. Убрать фильтрацию подключения по MAC-адресу. Соответствующий пункт находится в разделе «Привязка IP — и MAC-адресов». Привязку ARP следует отключить.
  6. Изменение DNS-адреса и MTU. Они объединены, так как меняются в рамках одного процесса. Следует перейти в раздел «Настройки», потом найти пункт «Сеть» и выбрать «Установить соединение с Интернетом». Поначалу нужно следовать пошаговому алгоритму, до момента выбора DNS-адреса. Здесь нужно указать способ «Вручную» и установить адреса Google DNS – 8.8.8.8 и 8.8.4.4. На шаге установки MTU следует вручную указать 1473.
  7. Сброс базы данных. Для использования способа нужно перейти в безопасный режим. Для этого следует выключить приставку и зажать кнопку питания на 7 секунд до появления звукового сигнала. Среди появившихся пунктов стоит выбрать «Восстановить базу данных».

Обычно перечисленных действий достаточно для устранения ошибки CE-33984-7 на PlayStation 4. Если проблема сохранилось, за помощью следует обратиться к провайдеру или администратору сети.

Источники:

https://appuals. com/fix-ps4-error-code-ce-33984-7/

https://zhey4.ru/chto-oznachaet-oshibka-ce-35694-7-na-ps4-prichiny/

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